Principles | DCC Forum

Principles of the DCC Forum

Members of the DCC Forum have elected to adhere to a set of Forum Principles. These principles seek to ensure that best practice of DCC is maintained at all times by the industry. Failure to adhere to these principles can result in exclusion from the Forum. The members of the DCC Forum champion the highest standards of Dynamic Currency Conversion and share in the goal that consumers should enjoy the following benefits:

Choice: The DCC Forum believes that consumers should be able to choose to make a purchase in their home currency via DCC or to pay in the local currency, without DCC.

Information: The DCC Forum advocates for cardholders to be provided with essential transaction information prior to making their decision to accept or decline DCC.

Transparency: DCC receipts will provide clarity for consumers normally detailing; the local currency amount, the transaction currency amount, the exchange rate used, any fees applied and the source of the DCC exchange rate.

Best practice: The members of the DCC Forum abide by Visa and MasterCard DCC rules and regulations, implemented for the benefit of consumers.

Educate: The Forum wants to better educate consumers about DCC and what it means for them when presented with the choice to make a purchase using DCC.

Consumer protection: The rights of the consumer are fully protected when choosing to make a purchase using DCC and there are a number of options for redress available to a consumer dissatisfied with any DCC transaction.